Infiniti Customer Voice Mobile

The industry’s first mobile application for automotive CEM allows Foresight™ subscribers to access key platform features from their iOS device. What makes this application unique is the seamless integration between the desktop program and the wireless device, making certain the issue management process loop stays closed. Your dealership teams will be ready to tackle customer issues from anywhere in the world, at any time.

App Features

• Seamless integration with the Foresight desktop platform.

• View key performance indicators on your smartphone.

• Full integration with the patent-pending Issue Resolution Management center (Assign, Update, and Close).

• View issue resolution history for all customer contacts.

• Mobile dashboard for all survey streams (Sales, Service, CPO, etc).